Shipping and Returns
Free Shipping
To celebrate the launch of this store, Oncefound is offering free domestic and international shipping on all items. The choice of courier will depend on the destination and you will receive a tracking number as soon as the item is shipped.
All pricing displayed on the website is inclusive of local taxes.
For international orders, import duties will be the sole responsibility of the customer. If located outside of the EU, please check your local customs authorities for information on what you may be obliged to pay before placing an order.
Local Taxes and Import Duties
Oncefound will accept a return within 30 days of delivery of an item as long as the following criteria is met:
You write to hello@oncefoundjewellery.com to notify us of your intent to return an item and provide a reason why.
Item is sent to the address provided within 5 days of your communication and returned unworn and in original condition with original packaging.
The customer will bear the cost of shipping an item for return. As Oncefound is not responsible for items going missing / getting lost or damaged, it is advised to pack the item with care and use a reputable courier company/tracked postal service.
Once the item is received and confirmed to meet the criteria set out above, a refund will be issued within 5 working days. You will be notified as soon as this is processed. It is usually much quicker but please allow up to 10 working days for the funds to reach your account.
Damaged Items or Other Issues:
Any product we send you should meet its description on the site and be fit for purpose. If a product is damaged or does not meet the description given on the site at the time you placed your order, please contact us as soon as possible.
For damaged or defected products, we will refund the purchase price, delivery charge and any reasonable shipping costs you incur in returning the product to us.